Tuesday, 8 November 2011

The changing role of the information technology team

Information technology managers will increasingly need to become more involved in the customer experience within their companies, according to an article in Computer World UK magazine this week.
The article includes quotes from Forrester principal analyst Derek Miers “Instead of ‘doing IT to someone’, that is to say imposing a system or process on someone, IT departments will increasingly be expected to authorise and help deliver the systems called for by different departments,” says Miers. To do this information technology managers will need to become more involved in the “ever more advanced art of the customer experience” to deliver the systems that the business requires. For more information about how this could change the emphasis of roles in your information technology teams read Computer World UK’s article “Forrester: IT staff role in customer experience will change.” www.computerworlduk.com

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